Frequently Asked Questions
Common questions about Irthna
To submit a project, click 'Submit a Project' in the navigation menu. You'll need to provide owner information, project location and details, historical background, images, and a budget with milestones. Once submitted, our team will review your project and notify you of the approval decision.
Browse available projects and select one you'd like to support. Click 'Donate Now' and choose your donation amount. You can use preset amounts or enter a custom amount. Complete your payment securely through Stripe using a credit card. Your donation is processed immediately and the project's funding progress is updated.
Irthna charges a service fee of 3-4% on all donations. This fee supports platform operations, payment processing, and maintenance. The fee is included in the total amount you pay and is clearly displayed before you complete your donation.
Donations made through Irthna are final and non-refundable. Once a donation is processed, it cannot be reversed. We recommend reviewing project details carefully before donating.
Our admin team reviews all submitted projects. Approval decisions are typically made within a few business days. Project owners will be notified via email once a decision is made. If a project is rejected, feedback will be provided.
Restorers on our platform undergo a verification process. We verify their credentials, experience, and specialization. Verified restorers are marked with a verification badge on their profiles.
Project progress is tracked through milestones. You can view milestone status and progress updates on each project's detail page. Project owners and admins update milestone status as work progresses.
You can reach us at contact@irthna.co for any questions, concerns, or support requests.